It’s Tax Time again and we have come up with this FAQ to help you plan your Tax Rollover for another year.
Tax Rollover Process
Each year, all of our InfoTech technical staff are called to the office for a fun-filled day of installing MYOB, APS and HandiSoft updates to enable Tax returns for the new Tax year. We assign each engineer 2-4 clients and they are responsible for the install, RSD and basic testing, then notifying your testing contact. Senior technical resources are also available for any issues that may come up and we ensure that vendor support from MYOB, APS and HandiSoft are available where possible while this happens.
What is RSD?
RSD stands for Retain Schedule Data.
This is a process for MYOB AE clients where we run an RSD procedure after the install of the new Tax year software.
Running the RSD will create all of the previous year’s Tax Returns in the new Tax year along with any schedules that had data. The scheudles in the new year will not have any data.
If the RSD procedure is not run, when the clients profile is opened in the new Tax year the accountant will be prompted to complete the roll over process.
The RSD procedure is by far the longest process that is run as part of the Tax software installation and takes up to 6 hours for our larger clients.
Why do you need a testing contact?
We are not accountants!
While the installation may look to have completed OK and our basic checks may pass, we require a testing contact to ensure that deeper level items are testing while Vendor support contacts are available.
I have more questions!
Please contact your Technical Account Manager to discuss anything that we have not covered here.
John Barton, CEO
“Mark and his team at InfoTech have provided our IT infrastructure for many years. Their ongoing service and support and their dedication to working with us to find solutions to our business needs makes them a pleasure to work with. Without them we couldn’t do what we do.”
Paul Whimp, Director
Harris Black Accounting and Advisors
“Harris Black is Accounting and Advisory firm working with aspiring businesses and their owners to achieve their dreams. We have partnered with InfoTech since 2010 . During that time Mark and the team have been of great assistance in our continuous business transformation as we evolve to meet our growing client’s needs. Their strong technical expertise is matched by the friendly and professional team that we work with. Their strongest asset however, is their desire to “own the problem” and ensure they understand and assist in getting us to our end goal.”
Brian Tucker Accounting
“We have been a client of InfoTech Solutions for 8 years now. Whether it’s network design, upgrade, implementation, hardware procurement, software support, cloud infrastructure or security, they have always been our one stop shop. They answer our support calls quickly and take charge of the issues once they’re logged, allowing us to get on with it.”
“Since 2010, Info Tech Solutions has proven to be an excellent long-term partner and integral part of our team by helping us run our IT network. They are reliable, flexible and have completed every project in a timely manner. I would highly recommend them to look after your IT needs.”
Trevor Seymour, Director,
“Moving to InfoTech has improved accessibility to our systems allowing us to access our data from multiple locations and on various devices. Relieving ourselves of our on-site hardware needs has freed up high cost property space for additional productive areas and meant that we no longer need to provide for recurring capex associated with maintaining dedicated servers. On call, Australian based support has led to significant reduction in down time and also allowed us to tackle IT issues we would not previously have even considered addressing. We are very satisfied with the decision we made to engage InfoTech and glad that we can concentrate on running our own business rather than continually attending to IT issues.”
Imelda Mangan, CEO
Burnett Business Centre
“Burnett Business Centre has a long association with Infotech Solutions. We are a regionally based Accounting and Financial Services Business with a multi-site network. Mark and the team at Infotech have always been proactive, responsive and supportive in meeting all of our technology needs within our practice. From system design, installation, implementation through to day to day trouble shooting and support. No longer a need for management to sort out IT issues in the practice – staff can directly log issues with Infotech Support, receive direct contact from one of the Infotech team, who then remotely access and address any issues. Infotech Solutions operate a professional IT Support Service with varied levels of expertise to deal with the different complexities of problems that may arise. We value their involvement with our business and recommend them to others.”
Collins Hume Accountants and Business Advisers
“Perhaps the biggest advantage is being able to access our entire system including Accountants Enterprise and MYOB BankLink from any device at any time. We’re no longer taking a briefcase full of paperwork to meetings – instead we can access data in real-time while we’re with clients. We’ve even saved around 30% off our electricity bill. It was easy to shift across thanks to Mark Lang and the team at Infotech Solutions. They made the whole process seamless and they always kept us in the loop. Infotech now take care of any system installs and updates, which frees up time for me to focus on the business. I highly recommend working with a reputable IT provider like Infotech for any business looking to move to the cloud.”
Nitto Kohki Australia Pty Ltd.
“Infotech have been supporting Nitto Kohki Australia for several years now. Their Managed IT Services has been our one-stop-shop for all our IT needs. As a small business our support requirements have changed over time as we seek to keep ahead of the game. Infotech have been able to provide a flexible service and assisted us with our long-term expansion plans and recent migration to a cloud based IT solution. We have several branches interstate and Infotech have provided reliable phone support for our remote staff and at times in person at our Head Office in Brisbane. Their staff have always been very informative and patient with our somewhat IT phobic staff. Most issues have been resolved swiftly but on occasions where technical difficulties have been more complicated they have procedures in place to escalate and prioritise jobs to minimise downtime were possible.”
“As a long standing 14 year client, HMW Group have witnessed InfoTech Solutions continual development and growth to evolve into the successful, multi-servicing cloud provider they are today. Mark Lang, his team of engineers and help desk service continue to ensure our business is always at the forefront of technology, they provide daily professional and personal IT support and have always been critical to the success of our own major firm changes including business mergers and office relocations.”
“DLA Partners has a long business relationship with the InfoTech team. Whether it’s urgent support services, project management or advice on a technology product, Mark has taken a proactive approach to working with us to ensure our systems are running smoothly, our remote workers can log on and our information is secure. The professional assistance given to us to look after our IT needs means that we can get on with doing what we do well – assisting our clients with business.”