Telephony – more than just a communications system

Innovating businesses with hosted telephony

How often would you say you pick up your office phone and make a call?

Your answer is likely to be every day.

We don’t realise how much we rely on our phone systems to keep our businesses running at full speed, until we experience some kind of failure.

As the modern era continues to change the way that we work with the introduction of newer technologies, traditional PABX systems began to fade out in favour of VoIP systems. And over time, VoIP phones themselves are now taking a backseat to its sister systems, hosted VoIP solutions.

It sounds unbelievable, but it’s becoming reality right before our very eyes.

In fact, about 90% of IT leaders will stop purchasing on-premise communications by 2021.

Cloud (also known as hosted) VoIP systems are truly the pinnacle of telephony solutions. They are able to do everything traditional PABX and VoIP systems could and more, as well as maintain a much higher level of security then we’ve seen before.

Still not convinced?

These are six reason why hosted telephony solutions are an important consideration for your business.

Flexibility and Scalability  


It’s a part of your business’s life, from infancy all the way up to an enterprise.

As such, you want your phone systems to be able to move with you, no matter what point of life your business is at. The flexibility of your phones is a must when it comes to growth, innovation and opportunity.

After all, waiting for a change to become reality can be tedious for all involved.

Unlike traditional PABX systems or even early VoIP systems, cloud-based telephony does not require extensive waiting times when your business decides to make a change. Often enough, it’s instant!

Whenever your business decides it’s time to move on to greater things, your phone system is ready with a snap of your fingers.

This is further evident by your ability to bring your phone extension with you wherever you go. No, we’re not kidding! All you have to do is download the app and you’re on your way to easier, more flexible calling. Even when you are out of office, you are able to receive phone calls like normal. No more giving out your phone number, it’s all handled by you.

No one sums this up better then by Deloitte, who has said the following on the state of our current workplaces:

“The need for agility, scalability, and speed grows more pressing each month as innovation presents new opportunities, remakes markets, and fuels competition.”

Are you ready for change in your business?

Cost savings

Nothing is sweeter in life than cost savings.

So when the opportunity presents itself for your business, why wouldn’t you take it?

Cloud-based VoIP solutions are truly pivotal in the revolution of our communication systems. With the lack of traditional landlines in its infrastructure, there is no need to pay for on premise equipment.

Constant maintenance is also a thing of the past, which means that savings are enjoyed by your business with very little input.

To prove this point further, it has been shown that businesses can save up to 75% on communication if they opt to switch to a VoIP solution.

That’s pretty significant, right?

Of course, deciding to get a new phone system is the first step in the cost saving process.

In future’s fast, when it actually came to choosing to upgrade to newer technologies, it was often a costly experience. But with cloud-based VoIP solutions, it doesn’t have to be. This is due to your provider hosting the infrastructure for you, meaning that there are very little upfront costs.

When it comes to cost savings, it really is crystal clear.

Communication and productivity

You’re probably thinking that this one is a given.

And it is. But it also goes deeper then just picking up a phone and making a call.

Communication and productivity are some of the pillars that make the strongest foundations of a successful business brand after all.

And this is especially true when it comes to the backbone of your communications systems. VoIP makes it easy to accommodate calls anywhere, allowing companies to increase productivity by up to 20%.

Remote work also fits into this category well, with the rise of off premise work skyrocketing in recent times. Businesses are seeking to continue operations as normal while maintaining communications and productivity.

Cloud-based telephony solutions allows the use of several tools that enables an agile, innovative work environment:

  • online meetings
  • video conferencing
  • instant messaging
  • collaborative tools

This means that teams and individuals are able to work and manage their calls with ease no matter where they are.

Communication is key.

Business continuity and security

There’s nothing worse for your business than when your systems go down.

Especially when you are unable to make calls or receive them.

While it might not seem like it at first glance, your phones are able to become part of a cyberattack, but it’s a very real possibility. And when it does, your finances, productivity and operations suffer as a result.

Cloud VoIP is fundamental to any business practice, by being able to store sensitive information within an off-premises data centre ensures that this does not cause any interruptions to everyday functions. Not only this, but more secure option to more traditional PABX phone systems as there are multiple layers of security and, when in a professional providers hands, able to be monitored and restricted to specific users.

Frequent testing of your systems is also vital to ensuring that your systems stay safe, which is key to

Complacency can be costly.

When it comes to your business, your phone system is your way of connecting with clients, vendors and partners. Without the reliability of an agile and malleable cloud-based phone system, traditional PBX solutions often fall short.

No disaster is a good one.

Advanced Features and integrations

We all love new features, especially when it comes to our technology.

And the best part is, cloud-based telephony has all the features of previous VoIP and PABX systems and more.

These features and integrations aren’t just for show however (although are pretty cool). Hosted VoIP is built to allow a client to get to the right representative straight away, without any of the hassle. This also means less queue times, and in turn, a much more satisfied client.

And when your client’s benefit, so do you. Your business is able to stay competitive and relevant with your clients and also with any other potential clients as well.

If you’re wondering what exactly some of the advanced features and integrations that hosted telephony offers include, they are:

  • Voicemail to email
  • Automatic attendants
  • Call recording
  • Custom caller ID
  • HD call quality
  • Call analytics
  • Call management
  • Toll free numbers
  • Call queuing

Together, these make for a truly unified communications experience.

Being able to be on top of your phone systems empowers your business to demonstrate its values and innovations to your clients.

What’s not to love?

Future proof your business

From humble beginnings, office phone systems and communication methods have come a long way in terms of clarity, sophistication and innovation (if you remember the older phones, you’ll know what we mean!).

These days, with the reliability of newer technologies, the momentum of the cloud has only built.  This is due to the ability to store data off-site and its longevity.

So what stops businesses from future proofing their businesses?

There is a fear of newer technologies becoming obsolete within a short amount of time.

While there is the temptation to stick with what is known, and to shy away from the unknown, this can unfortunately lead to outdated and malfunctioning phone systems.

And while it is true that technologies are changing at a rapid pace that has never been seen before, the cloud is the future of communications industry.

This allows your business to continue to work toward its goals and maintain its vision of the future without the concern that this technology will need to be replaced anytime soon.

Future proofing your business should be a priority for your business.

The right decision for your business

With over 20 years’ experience in the industry, InfoTech Solutions has been the trusted partner for many businesses just like yours.

Telephony systems are the core of your business, and we treat them as such.

If you are looking at upgrading your current phone systems or are in need of a reliable provider to manage your telephony, then contact us today.

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