Managed IT Services Brisbane

Engage an expert managed IT service provider in an ongoing capacity, and you can be sure your technology is set-up to support business success.

 

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Managed Services Brisbane: Why use a managed service provider?

24/7 Peace of Mind

Any good IT managed service provider will quickly become a trusted extension of your own team. At InfoTech Solutions, we are committed to proactively monitoring your network performance all day, every day. Our team of expert technicians is on-hand 24/7 to quickly resolve any issue. Rest assured, with Infotech your business technology is in capable hands.

Avoid Technology Headaches

A managed service provider is the hassle-free way to guarantee your network is built and maintained to meet your unique business needs. By identifying and resolving issues effectively, you’ll benefit from improved efficiencies, enhanced productivity, and an all-round better experience for your team and customers.

Prevent tech-frustrations before they happen

We believe in preventative maintenance. We take a proactive approach and continually monitor for potential hazards. This helps mitigate issues early, preventing them from escalating into something more serious. We are committed to going above and beyond, and making sure any disruption to business continuity is kept to an absolute minimum.

More time to focus on growing your business

You can’t put a price on the extra time you’ll get back in your day once a managed service provider takes over your IT needs. Use that time to focus on the things that matter, like running and growing your business!

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How can an MSP help grow your business?

  • Optimised network, for peak performance
  • Increased operational efficiencies
  • Boosted productivity
  • Reduced operating costs
  • Cost-effective access to enterprise-level support and industry-leading technology
  • Ongoing monitoring and issues resolution
  • Minimised downtime
  • A better experience for staff and customers

Don’t lose your day to downtime

Leave it to the experts! With InfoTech, you’ll no longer find yourself or your team wasting valuable company time trying to resolving IT frustrations.

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Managed Service Providers: Why Work With Infotech Solutions?


24/7 Tech Support

Today’s business operations are no longer conducted from nine to five, Monday to Friday. The great thing about engaging an IT support company like Infotech is that our service desk is ‘always on’. Whether an issue arises in the middle of a Tuesday afternoon or at midnight on a Saturday, our friendly team of locally-based experts will respond promptly to find the resolution.

 


Experience Matters

Since its establishment in 1999, InfoTech Solutions has become the go-to for Australian small to medium businesses looking to implement new IT systems and solve network problems. Over two decades we have witnessed every type of technological development come and go. We love the industry we’re in, and our finger is firmly on the pulse when it comes to the latest breakthroughs globally. 


Customer Satisfaction, Guaranteed

What our clients think of the services we provide truly matters to us. We are renowned for developing long-term, trusted relationships. We work hard to make ourselves an indispensable partner. Demonstrating our commitment with a support team that offers high levels of customer service and unbeatable response times, we exist to make sure your technology always runs exactly as it should.

Business IT Support Brisbane

Developing solutions tailored to meet your specific needs

Every business is different. There’s no one-size-fits-all when it comes to how your managed service solution should look.

We’ll take the time at the beginning of our relationship with you to gain an understanding of your current need and future requirements. These in-depth insights into your present and future business circumstances will inform smart recommendations. These recommendations will result in performance upgrades and get you the results you need.

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MSP Brisbane

How Can InfoTech help me?

At InfoTech we are equipped to recommend, design, implement, manage and maintain every type of technology solution. With careful planning and our seamless project management skills we make rolling out changes easy. The result? Minimum disruption to your people and operations! We’ll even work with your team to ensure the buy-in and adoption of any new platforms or technologies.

Our services and support includes:

  • Desktop support
  • IT helpdesk network
  • Enabling remote access and support
  • Backup and recovery solutions
  • Migration to cloud services
  • IT management services
  • Network maintenance
  • 24/7 monitoring services
  • IT installations and support
  • Network security
  • Access to the latest technical innovations at affordable prices
  • Wireless networking
  • Network consulting
  • Expert project management
  • Syncing satellite offices
  • Server farm installation and maintenance
  • Remote IT support / onsite IT support

Managed IT Solutions Brisbane

A Focus on Security

We live in a world where remote working is increasingly becoming the norm. Easy access to potentially sensitive business data is more crucial than ever. This ‘new normal’ approach to work brings its own security risks, meaning extra considerations need to be made.

Cyber security breaches have the potential to wreak havoc on any business. That’s why you need an expert set of eyes on your network, at all times. Our team knows what to look for when it comes to identifying existing and potential security risks. This knowledge allows us to recommend appropriate precautions that will keep your network and business from harm.


Managed IT Support Brisbane

Your Complete Solution Provider in Brisbane

The diverse skills of our team allow us to provide the best managed IT support in Brisbane. We have worked successfully with all kinds of business, regardless of size or industry. Our ultimate goal is to work enthusiastically and tirelessly to find solutions to your technology frustrations. We want to make changes that will improve your network’s overall performance, now and into the future.

From responding to everyday IT needs like setting up new mailboxes and running regular backups, to expertly project managing the design and implementation of an entirely new system, there isn’t a task we’re unable to handle.

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Your qualified Microsoft Partner

Microsoft Office 365InfoTech Solutions is an authorised Qualified Multitenant Hoster – one of only 19 in all of Australia. This means that we can handle the hosting of your Windows Virtual Machines via a Microsoft Cloud Agreement subscription or Enterprise Agreement/Microsoft Products and Services Agreement (MPSA) on dedicated or multi-tenant hardware.

We’re also authorized to host Office 365 ProPlus (including E3 and E5), Project Online Professional and Visio Pro for Office 365 subscriptions using shared computer activation (SCA) technology. Click here to learn more about the QMTH Program from Microsoft.

As a Tier 1 provider, we offer unparalleled support from both InfoTech Solutions and Microsoft. If there’s an issue that needs escalating, Microsoft will always find a solution.

 

Managed Service Providers Brisbane

Frequently Asked Questions

Absolutely. We understand it is more important today than ever to offer your staff opportunities for remote working. We’re here to make this process as easy as possible for everyone.

Every modern business needs an affordable, secure and real-time solution for the remote access of files from countless locations. But with so many options, where do you start?

Because every business has different needs, we’ll consider your distinct situation before recommending a remote access solution. The eventual solution might include any combination of virtual private networks (VPNs), wide area networks (WANs), cloud-based solutions and collaboration platforms such as Office 365. You can be sure our suggestions will generate the remote access outcomes you need.

Yes! While the traditional on-site server still has a role in many businesses, the cloud is quickly becoming the go-to for at least some aspects of most business networks. Public and private cloud options and a myriad of hybrid-solutions are available. Most businesses therefore need some outside help to decode the jargon and understand what will work best for them.

By understanding your situation, goals and potential future needs, we can offer solid advice on the many cloud options, and design a solution that works for you. Beyond this, we’ll oversee a carefully managed migration process. We’ll also handle the development of all associated policies, implement appropriate security measures, and conduct ongoing monitoring and maintenance, for maximum up-time.

The great thing about technology is its ability to make distance and geography less of a barrier. While we have developed a reputation as one of the most trusted managed IT service providers in Brisbane, we support businesses across Australia. While the majority of support can be provided remotely, when we’re required on-site we can call on our highly skilled national network of technicians.

As far as InfoTech is concerned, your network is an ongoing work in progress. It needs to be designed with agility in mind, so you can adapt and pivot to meet the changing demands of your business, team and customers.

As well as providing troubleshooting support and implementing performance upgrades that take immediate effect, we also keep the future in mind. We’ll work with you to understand the potential demands on your network over the long term. We’ll use this information to suggest improvements that are entirely scalable, meaning they can be easily ramped up or down as required.

Talk with an Manage Service Provider Today –

07 3390 8833

Testimonial

MGD Wealth logo

John Barton, CEO

MGD Wealth

“Mark and his team at InfoTech have provided our IT infrastructure for many years. Their ongoing service and support and their dedication to working with us to find solutions to our business needs makes them a pleasure to work with. Without them we couldn’t do what we do.”

Harris Black Accounting and Advisors logo

Paul Whimp, Director

Harris Black Accounting and Advisors

“Harris Black is Accounting and Advisory firm working with aspiring businesses and their owners to achieve their dreams. We have partnered with InfoTech since 2010 .  During that time Mark and the team have been of great assistance in our continuous business transformation as we evolve to meet our growing client’s needs.  Their strong technical expertise is matched by the friendly and professional team that we work with.  Their strongest asset however, is their desire to “own the problem” and ensure they understand and assist in getting us to our end goal.”

Brian Tucker Accounting logo

Matthew Tucker

Brian Tucker Accounting

“We have been a client of InfoTech Solutions for 8 years now. Whether it’s network design, upgrade, implementation, hardware procurement, software support, cloud infrastructure or security, they have always been our one stop shop. They answer our support calls quickly and take charge of the issues once they’re logged, allowing us to get on with it.”

Ulton logo

Mark McLean,
Partner

Ulton

“Since 2010, Info Tech Solutions has proven to be an excellent long-term partner and integral part of our team by helping us run our IT network. They are reliable, flexible and have completed every project in a timely manner. I would highly recommend them to look after your IT needs.”

Brentnalls NSW logo

Trevor Seymour, Director,

Brentnalls NSW

“Moving to InfoTech has improved accessibility to our systems allowing us to access our data from multiple locations and on various devices.  Relieving ourselves of our on-site hardware needs has freed up high cost property space for additional productive areas and meant that we no longer need to provide for recurring capex associated with maintaining dedicated servers.  On call, Australian based support has led to significant reduction in down time and also allowed us to tackle IT issues we would not previously have even considered addressing.  We are very satisfied with the decision we made to engage InfoTech and glad that we can concentrate on running our own business rather than continually attending to IT issues.”

Burnett Business Centre logo

Imelda Mangan, CEO

Burnett Business Centre

“Burnett Business Centre has a long association with Infotech Solutions.  We are a regionally based Accounting and Financial Services Business with a multi-site network.  Mark and the team at Infotech have always been proactive, responsive and supportive in meeting all of our technology needs within our practice.  From system design, installation, implementation through to day to day trouble shooting and support. No longer a need for management to sort out IT issues in the practice – staff can directly log issues with Infotech Support, receive direct contact from one of the Infotech team, who then remotely access and address any issues. Infotech Solutions operate a professional IT Support Service with varied levels of expertise to deal with the different complexities of problems that may arise. We value their involvement with our business and recommend them to others.”

Collins Hume Accountants and Business Advisers logo

David Keith,
Business Manager

Collins Hume Accountants and Business Advisers

“Perhaps the biggest advantage is being able to access our entire system including Accountants Enterprise and MYOB BankLink from any device at any time. We’re no longer taking a briefcase full of paperwork to meetings – instead we can access data in real-time while we’re with clients. We’ve even saved around 30% off our electricity bill. It was easy to shift across thanks to Mark Lang and the team at Infotech Solutions. They made the whole process seamless and they always kept us in the loop. Infotech now take care of any system installs and updates, which frees up time for me to focus on the business. I highly recommend working with a reputable IT provider like Infotech for any business looking to move to the cloud.”

Nitto Kohki Australia Pty Ltd. logo

Brett Rokesky,
General
Manager

Nitto Kohki Australia Pty Ltd.

“Infotech have been supporting Nitto Kohki Australia for several years now. Their Managed IT Services has been our one-stop-shop for all our IT needs. As a small business our support requirements have changed over time as we seek to keep ahead of the game. Infotech have been able to provide a flexible service and assisted us with our long-term expansion plans and recent migration to a cloud based IT solution. We have several branches interstate and Infotech have provided reliable phone support for our remote staff and at times in person at our Head Office in Brisbane. Their staff have always been very informative and patient with our somewhat IT phobic staff. Most issues have been resolved swiftly but on occasions where technical difficulties have been more complicated they have procedures in place to escalate and prioritise jobs to minimise downtime were possible.”

HMW Group logo

Samantha Williams,
IT Manager

HMW Group

“As a long standing 14 year client, HMW Group have witnessed InfoTech Solutions continual development and growth to evolve into the successful, multi-servicing cloud provider they are today.   Mark Lang, his team of engineers and help desk service continue to ensure our business is always at the forefront of technology, they provide daily professional and personal IT support and have always been critical to the success of our own major firm changes including business mergers and office relocations.”

DLA Partners logo

Susan Mackenzie-Smith,
General Manager

DLA Partners

“DLA Partners has a long business relationship with the InfoTech team.  Whether it’s urgent support services, project management or advice on a technology product, Mark has taken a proactive approach to working with us to ensure our systems are running smoothly, our remote workers can log on and our information is secure.  The professional assistance given to us to look after our IT needs means that we can get on with doing what we do well – assisting our clients with business.”

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