The Top 5 Requested IT Support Solutions
We know that every business is different, and operates in a different way. Your needs aren’t the same as the company next door. But while every business is different, we actually see a lot of similarities in the IT support requests from our business clients.
In this blog, we’ll look at the top five IT support solutions that we receive requests for, and what these solutions can deliver for your business.
These days businesses of all types are working increasingly online, which means that security breaches can occur practically anywhere. Whether it’s your emails, mobile phone hacking, server breaches, or ransomware, it’s actually more a question of when it’s going to occur, not if.
This is why cyber security is one of the most commonly requested IT support solutions we receive.
And providing robust cyber security solutions means knowing where your vulnerabilities lie. We achieve this by performing a rigorous security audit, which takes the form of intrusion and vulnerability testing. We dive deep into your systems, probing for weak spots, and uncovering any vulnerabilities. And from there we develop a tailored security offering that provides security for every area of your business, and proactive ongoing security support to ensure you remain protected.
IT consulting is our bread and butter, and one of the most common IT support solution requests we receive.
IT consulting is more than just walking you through break/fix needs (which we also provide). It’s a relationship. You get direct access to a qualified, experienced IT specialist to provide advice and guidance on how to improve the performance of your network and systems, and help you deploy IT solutions that work towards your business goals.
Whether it’s helping to improve the efficiency of your network, advising on the best program to perform a certain function, you’re considering running a new workspace, or you want to speed up the performance of your devices, you can come to us with your IT frustrations, and our consultants will develop solutions that solve them.
Much like internet connectivity, our phone line is one of the backbones of how we do business. Particularly with the rise in remote working, businesses need a way to stay connected with their staff, regardless of where they’re placed. And without a working phone system, who you gonna call?
As office phone networks are typically run through the internet these days, rather than the traditional phone network, telephone solutions are one of the most common IT support solutions we get requests for. This can take the form of:
- The ‘traditional’ phone solution, taking the form of Voice over Internet Protocol (VoIP) systems.
- Cloud VoIP systems. This provides more flexibility for businesses, and includes call forwarding, unified messaging, contact list synchronisation, conference calling, and auto-attendant voice menu systems.
Businesses all utilise the cloud in some form. But cloud hosting enables you to really take advantage of it. Instead of deploying your programs and storage on a single physical server housed within your building, cloud hosting means that your apps, programs, and data are all hosted on a connected network of both physical and virtual servers. Basically, your business’ data needs are moved to the cloud.
There are a few big benefits to this:
- Improved flexibility. Cloud hosting is all virtual, so it can grow and shrink as your business needs demand, without physical server space constraints.
- Improved accessibility. You’re replacing physical hardware like servers and hard drives with a virtual solution, so you don’t have to be physically connected to these devices to access data.
- Improved security. You’re no longer relying on on-site server storage—your data is stored on a number of cloud servers, so it’s less vulnerable to hardware failures, or physical theft of your hard
- drives. It’s stored in multiple servers, which means you get multiple backups of your data, so it’s always available when you need it.
There’s a good chance your business is already using Office 365—but many aren’t. So one common support request we receive is to help businesses manage the migration and setup of their systems to Office 365.
This includes the migration of email, documents, archives, associated data, and ongoing Office 365 consulting services, to ensure these businesses get the most out of their new platform.
We’re a qualified Microsoft partner, and an authorised Qualified Multitenant Hoster—one of only 19 in all of Australia. This means we can take care of the hosting of your Windows Virtual Machines via a Microsoft Cloud Agreement subscription or Enterprise Agreement/Microsoft Products and Services Agreement (MPSA) on dedicated or multi-tenant hardware.
If you’ve thought about looking into any of these services for your business, get in touch with us today. We can discuss what you’re looking to achieve, and then provide an IT support solution that’s tailored to your business’ needs.