An Introduction to Managed IT services

Our technology load and needs have expanded exponentially in the last 20 years.

In the late 90s, your typical business computer network was a simple affair. IT was mostly there to fix bugs and errors, and help you connect to the internet. Most staff members only accessed their business’ technology and systems when they were in the office.

As this technology evolved, so did the requirements for IT support. Businesses were taking advantage of faster tech, more advanced systems, and increased connectivity. Internal IT support just didn’t have the capacity to act as both a reactive and a proactive support provider.

So as needs changed, and the demand for this service increased, businesses started seeing the value in outsourcing their IT services to a business that had the capacity to manage the full scope of it for them.

Traditional IT vs Managed IT: what’s the difference?

Where your traditional IT services provide reactive technology support in-house, managed IT services takes the next logical step, providing a more holistic service than simple IT support, managing the full scope of your business’ IT needs remotely.

Here’s an introduction to what they can do for your business.

What managed IT services provide for your business

Reactive IT support

Yes, managed IT services still provide reactive IT support. After all, businesses would crash to a halt without it. So they’re still on hand to provide reactive IT needs, to help fix errors, and to solve software and hardware issues. And better yet, they don’t need to be on-site to do it.

Email and account support services

Your managed IT support team can help get new users set up with their email accounts, to troubleshoot any email errors and issues—even to set up email signatures. They’ll be there to set up new users, delete old accounts, and even provide training on email protocol and proper password safety (yes, this still needs to be taught).

Software and hardware support

While your IT team can help install software, manage your hardware, and replace your old tech with new products, it’s often only when you ask them. Managed IT services ensures this happens proactively. They plan for what you need, when you need it, and roll this out for you.

You can work with them to map out the age of your technology, and they’ll be able to ensure your data is backed up, and your tech and devices are replaced on time, without any unnecessary downtime to your staff.

They’ll be able to provide advice on the best hardware to use, and the right software for your business. They can provide a detailed review of your software and hardware inventory, and even advise what software you might currently have that you don’t need. By identifying outdated or legacy systems that need to go, they’ll help you consolidate your IT load—which will save you big over the long run.

Manage your network

As a growing business, your IT needs and staff requirements are going to increase. So your network load will, too.

Your managed IT services provider can regularly review your IT network, determine all the different touch points involved, and provide advice on where your network architecture could be managed more efficiently. They can provide insight about the future needs of your network that your IT support services just don’t have. They can help you identify where it’s going to grow, identify any potential vulnerabilities, and provide measures to improve these.


A key part of managed IT services teams’ roles is to stay up to date on the latest cyber threats. As well as reactive threat support, they ensure your antivirus and firewall software is updated, and that you’re using the most appropriate antivirus software for your business. They can provide 24/7 support if required, and can be there on the phone if you click on an ad and start getting malware pop ups at 10pm at night.

Data storage and backup

Ensuring your company data is backed up is critical for your business to remain resilient against attacks. Your managed IT services provider can help you take advantage of secure multi-site storage. You’ll be able to regular update your backups both on-site, and off-site, to provide redundancies should anything occur at your office, or theirs.

Get managed IT services for your business

If your business is maturing, and your current IT support services aren’t meeting your needs, contact InfoTech Solutions today to discuss a managed IT services solution.

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