What does an IT-consultant actually do?

it-consulting

An IT consultant is engaged by a business to provide consultation, advice, and guidance on a range of IT services. Typically engaging within a specialist field, the consultant is brought in to provide differing levels of support, dependent on what’s required by the client.

It might be in an advisory capacity, providing high-level advice on new pieces of technology, IT infrastructure, or future IT support recommendations. It might be to provide hands-on technical assistance within the business. Or, it could be at a strategic level, helping the business to identify issues and opportunities, and providing advice and solutions on how best to proceed.

Within these different operating models, they can provide some of the following services:

  • Manage the implementation of new IT systems
  • Undertake an IT system health check to analyse and identify any issues or vulnerabilities
  • Review and advise on IT architecture
  • Help the business replace outdated software and hardware
  • Provide team training on new software systems or programs
  • Act in lieu of a dedicated IT team, providing a single point of call for your IT needs 
  • Partner with the client for long-term, ongoing IT support

If they’re part of a larger IT company, they may also act in a sales role too, providing the point of sale whenever the business is sourcing specific software or hardware.

When should I engage an IT consultant?

An IT consultant can be engaged any time that your business needs IT support, at any stage of a business’ project.

It could be for a one-off review of your business’ systems and processes. Or, it could be prior to planning a major IT project. They would come in to analyse your requirements and determine the issues you need solving, and the technology or systems required to solve these issues.

If you’ve already got an IT project planned, a consultant can be brought in to manage the project for you. Or they can be brought in at the end of a project to perform any final specialist tasks, or manage the project’s close out.

Or, and this is often the case, an IT consultant will be engaged in a reactionary role to fix errors, solve issues, and put out IT-related fires.

The benefits of engaging an IT consultant

  • One big benefit of engaging an IT consultant is their expertise; they provide specialised services that you won’t get with generalist IT firms
  • When brought in as an outsider, they’re able to take a bird’s-eye view of your network and needs—they’re not getting bogged down by focusing on specific elements
  • An IT consultant will enable you to make better use of your time: they’ll deal with your IT needs, you focus on managing your business
  • Engaging an IT consultant can save you money. By engaging their services specifically when necessary, you cut out the need for a full-time IT role
  • They’ll help you learn how to use your systems and software more efficiently, and can ultimately help you improve your profit margins

Engaging an IT consultant is much, much more than just seeking the services of ‘an IT guy.’ Give us a call today to speak to one of our expert consultants, and discover what our IT consulting services can do for your business.

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